clab99 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") form a legally binding agreement between the clab99 platform and its users ("you" or "member"). By accessing or using the platform through the clab99 website, mobile application, or any other channel, you agree to these Terms.

clab99 operates an online entertainment platform for users in Bangladesh, offering sports betting, live casino, slot games, crash games, and other gaming options. All access to and use of this platform is fully governed by these Terms.

If you disagree with any part of these Terms, please stop using the platform. Continuing to use any clab99 service will be considered full acceptance of these Terms.

2. Account Registration and Eligibility

2.1 Age Requirement

You must be at least 21 years old to create an account and use any service on the clab99 platform. Registration by minors is strictly prohibited and may be subject to legal penalties. If age verification fails, the account will be closed immediately and deposited funds may be forfeited.

2.2 One Account Policy

Each individual may operate only one account. Opening or operating multiple accounts by the same person is strictly prohibited. If clab99 detects multiple accounts belonging to the same individual, clab99 reserves the right to terminate all associated accounts and seize their balances.

2.3 Accurate Information

You must provide accurate, complete, and up-to-date information at the time of registration. Providing false information may result in account termination and, where applicable, legal action. Any changes to your information must be reported to the support team immediately.

3. Account Verification (KYC)

clab99 follows a "Know Your Customer" (KYC) process to maintain a safe and transparent environment. Identity verification may be mandatory before processing withdrawal requests or for large transactions.

The following documents may be required for verification:

• Government-issued identification (national ID card, passport, or driving licence)
• Utility bill or bank statement as proof of address
• Proof of ownership of the payment method (for example, name matching the bKash or Nagad number)

clab99 reserves the right to hold withdrawals until verification is complete. For any questions about the verification process, please contact our live chat support.

4. Deposits and Withdrawals

4.1 Deposit Terms

The following payment methods are accepted for deposits at clab99: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳300.

All deposited funds must come from a payment account registered in your own name. Deposits from third-party accounts are strictly prohibited and such transactions may be cancelled.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Standard withdrawal processing time is 10 to 45 minutes. Withdrawal requests are processed through the same payment method used for the deposit.

Withdrawals may be delayed or rejected in the following circumstances:

• KYC verification is incomplete
• Suspicious activity is detected on the account
• Bonus wagering requirements have not been met
• Account verification is still in progress

5. Bonuses and Promotions

5.1 Welcome Bonus

clab99 offers new members a 100% bonus on the first deposit, up to ৳8,000. For example: depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000; or depositing ৳18,000 gives the maximum ৳8,000 bonus, for a total balance of ৳26,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x). This means the bonus amount must be wagered at least 10 times before a withdrawal can be made. Example: receiving a ৳1,000 bonus requires ৳10,000 in completed bets.

5.3 General Bonus Rules

• Multiple bonuses cannot be used at the same time unless explicitly stated.
• Bonuses may have a set expiry period — see the promotions page for details.
• Bonus funds cannot be withdrawn directly; only winnings generated after the wagering requirements are met are withdrawable.
• Please read the relevant detailed terms carefully before taking up any promotional offer.
• clab99 reserves the right to modify or cancel any bonus programme.

5.4 VIP Programme

The clab99 VIP programme has four tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.6% weekly cashback), Gold (up to 0.9% weekly cashback), and Platinum (up to 1.2% weekly cashback). Members can progress to higher tiers step by step based on regular activity and loyalty to the platform.

6. Betting Rules

6.1 Betting Limits

clab99 may set minimum and maximum betting limits for various games and events. These limits will be displayed on the platform and may change without prior notice.

6.2 Bet Outcomes

All bet outcomes are determined by the relevant game provider's system. clab99 works with established and reliable game providers to ensure fair play. If a bet outcome is left undetermined due to a technical error, clab99 reserves the right to declare that bet void.

6.3 Cricket and Sports Betting

Sports betting covers various leagues and tournaments, including BPL, IPL, T20 World Cup, ICC tournaments, and the FIFA World Cup. In the event of a cancellation or postponement, the rules of the relevant betting body will apply.

7. Prohibited Activities

The following activities are strictly prohibited on the clab99 platform:

• Money laundering or conducting suspicious financial transactions
• Abusing the bonus system or engaging in bonus arbitrage
• Creating or operating multiple accounts
• Attempting to carry out hacking, phishing, or any other cyber attack
• Attempting to manipulate any software or system on the platform
• Operating an account on behalf of a third party or selling an account
• Using any automated software or bots
• Collecting information from other users through dishonest means

If any of these prohibited activities occur, clab99 may immediately close the account, forfeit all winnings, and take legal action where applicable.

8. Responsible Gaming

clab99 firmly believes that gambling is for entertainment — not a source of income. We encourage all our members to play responsibly.

• Only bet an amount whose loss will not affect your daily life.
• Do not bet under the influence of alcohol or drugs.
• Never consider gambling as a way to solve financial problems.
• If needed, contact our support team to request voluntary limits on your account.

To learn more about responsible gaming, please visit our Responsible Gaming page.

9. Privacy and Data Protection

clab99 treats the protection of your personal information as its highest priority. Full details of how your information is collected, stored, and used can be found in our Privacy Policy.

We use SSL encryption technology to keep all your financial and personal information secure. We do not sell your personal information to any third party. However, information may be provided to the relevant authorities where required by legal obligation.

10. Limitation of Liability

clab99 accepts no liability for the following:

• Losses caused by internet disconnection or technical issues
• Issues arising from third-party services (payment gateways, game providers)
• Losses resulting from the user's own negligence or breach of these Terms
• Unexpected system downtime or maintenance-related interruptions

clab99 always strives to ensure the best possible service. If any technical issue arises, please notify our support team immediately.

11. Intellectual Property

All content used on the clab99 platform — logos, designs, software, text, graphics, and other elements — is the intellectual property of clab99 or its licensors. Reproducing, distributing, or using any part of this content for commercial purposes without prior written permission is prohibited.

12. Account Closure and Termination

12.1 Voluntary Closure

You may request to close your own account at any time through our support team. It is possible to withdraw a valid balance before the account is closed, though bonus-related terms will apply.

12.2 Termination by clab99

clab99 may terminate or suspend any account for the following reasons:

• Serious breach of these Terms
• Fraudulent or suspicious activity
• Failure to complete KYC verification
• Identification as a minor
• The need to comply with legal obligations

13. Dispute Resolution

If you have an objection or complaint, please first contact clab99 directly via live chat support or email. We aim to resolve all complaints fairly and promptly.

After a complaint is submitted, our team will respond as quickly as possible. During the dispute resolution process, both parties will work toward reaching an acceptable solution by mutual agreement.

14. Changes to the Rules

clab99 reserves the right to modify these terms and conditions at any time. For significant changes, we will endeavour to notify members by email or through a notice on the platform.

Continuing to use the platform after updated terms are published will be considered acceptance of the new terms. We recommend checking this page regularly.

15. Contact

For any questions or comments about these terms and conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 (in Bengali)

Our support team is available 7 days a week, 24 hours a day to provide service in Bengali. We are committed to always helping you resolve any issues you may have.