Your Privacy Is Our Responsibility

clab99 ("we", "us", "platform") operates a reliable online betting and casino service for users in Bangladesh. This privacy policy explains what information we collect from you while you use our website and related services, how we use it, and how we keep it protected.

By using our platform, you are considered to have agreed to the terms of this privacy policy. We place the highest importance on your privacy and never disclose your information to third parties without authorization under any circumstances.

1 Information Collection

We collect the following types of information to improve your service experience and ensure a safe environment:

1.1 Information You Provide Directly

• Name, email address, and contact details provided at the time of registration.
• Date of birth required for age verification.
• Password and security question answers for account security.
• Payment-related information for financial transactions (bKash, Nagad, Rocket, or bank transfer).
• National ID card or passport information for identity verification (KYC).

1.2 Automatically Collected Information

• IP address, browser type, and operating system information.
• Information collected through cookies and similar tracking technologies.
• Your gaming activity on the platform, betting history, and transaction logs.
• Device information, location data, and session duration.

1.3 Information Received from Third Parties

• Transaction confirmation information from payment processors (bKash, Nagad, Rocket, banks).
• Verified information received from identity verification service providers.
• Risk assessment data from fraud prevention organizations.

2 Purpose of Information Use

Collected information is used for the following legitimate purposes:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To confirm age verification — clab99 is for those aged 21 and above only.
• To apply applicable bonuses and promotions to your account.
• To ensure platform security and prevent fraud.
• To ensure responsible gaming and support players facing difficulties.
• To meet legal and regulatory obligations.
• To improve the quality of our services and resolve technical issues.
• To communicate important account-related information with you.

3 Information Storage and Protection

clab99 gives the highest priority to the protection of your personal information. We use industry-standard technical and administrative measures:

• SSL Encryption: All data transferred between your browser and our servers is protected by 256-bit SSL encryption.
• Secure Data Storage: Personal and financial information is stored in encrypted databases.
• Access Control: Only authorized staff can access your information when required for specific job duties.
• Regular Audits: Our security systems are regularly reviewed and tested.
• RNG Technology: A Random Number Generator (RNG) is used to ensure the fairness of game outcomes.

The data retention period is determined based on legal requirements and business purposes. Even after an account is closed, information required to meet regulatory obligations may be retained for a defined period.

4 Information Disclosure and Third Parties

We may share your personal information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, fraud prevention, and technical support. All such partners are contractually bound to comply with our privacy standards.

4.2 Legal Requirements

We may be legally required to disclose information pursuant to a court order, legal obligation, or request from a regulatory authority.

4.3 Business Changes

In the event of a merger, acquisition, or asset sale, user information may be transferred. However, you will be notified in advance in such cases.

4.4 Sale of Information Prohibited

clab99 never sells, rents, or discloses your personal information to third parties for marketing purposes.

5 Cookie Policy

Our website uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functionality Cookies: Help remember your preferences, language, and settings.
• Analytics Cookies: Used to understand platform usage and improve services.

5.2 Cookie Control

You can disable non-essential cookies from your browser settings. However, this may limit some functionality of the platform.

6 Your Rights

As a user of our platform, you have the following rights:

• Right to Access: You can request a copy of your personal information held by us.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you can request deletion of your information, except for information required to meet legal obligations.
• Right to Restrict Processing: In certain circumstances, you can request that processing of your information be restricted.
• Right to Data Portability: You can request to receive your information in a structured format.
• Right to Object: You can object to certain types of processing of your information.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

7 Account Security and Identity Verification

When opening an account at clab99 and before large withdrawals, completing the identity verification (Know Your Customer — KYC) process is required. This process helps protect your account and prevent money laundering.

Documents required for KYC (such as a national ID card or passport) are processed securely and stored in secure, encrypted storage. This information is never used for unauthorized purposes.

You also have certain responsibilities to maintain the security of your account — use a strong password, do not share your account details with anyone, and notify us immediately if you notice any unauthorized activity.

8 Protection of Minors

clab99 is for those aged 21 and above only. We do not knowingly collect or process information from any minor.

If we become aware that a minor has used our platform, their account will be closed immediately and the associated information will be deleted. If you believe a minor is using our services, please notify our support team immediately.

9 International Data Transfers

Our servers may be located in various countries. Even if your information is transferred outside Bangladesh, equivalent protection measures are ensured. We transfer data in accordance with international data protection standards.

For data transfers, we apply appropriate contractual arrangements, technical safeguards, and organizational security procedures.

10 Policy Changes

We may update this privacy policy from time to time. Before any changes take effect, we will publish a notice on the platform and update the "Last Updated" date at the top of the policy.

For significant changes, we will notify you directly at your registered email address. Continued use of the platform after an update indicates that you have accepted the revised policy.

Previous versions of the privacy policy are kept on file with us and will be provided upon request.